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  • Next day deliveryOrder before 4pm
  • Order trackingTracking emailed when it ships
  • Here to helpQuestions? Contact us any time

Help centre

FAQs

Got a question about an order, delivery or returns? Here are the answers to the things we're asked most.

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How long will my order take?

We offer next working day delivery on orders placed before 4pm, Monday to Friday. Orders placed after 4pm or at the weekend are treated as placed on the next working day. Delivery options are shown at checkout.

How do I track my order?

You'll get a confirmation email with tracking as soon as your order ships, where the delivery method supports it.

How much is delivery?

Delivery costs are worked out at checkout, based on your address, your order and the delivery method you choose. You'll always see the price before you pay.

Can I return my order?

Please contact us before sending anything back, and we'll explain your options. Items must be returned in the same condition you received them: unworn, with tags, and in their original packaging. Return postage on change-of-mind returns is paid by you. See our refund policy for full details.

What if my order arrives damaged or wrong?

Please check your order when it arrives and contact us straight away if anything is faulty, damaged or not what you ordered, and we'll sort it out.

Can I exchange for a different size?

Contact us before returning your item and we'll talk you through the exchange options.